Refund policy
We offer a 14-day return policy from receipt of your order.
To start the return process, send us an email including your order number. After acceptance, we will communicate the complete procedure.
Please note that you will be responsible for shipping costs and that the item must be in the same condition as when received. It is necessary to make a tracked shipment and provide us with the tracking number.
Returns of orders without a dust bag will incur a surcharge.
If the return shows signs of use that were not originally present, we will not be able to accept your return and will therefore send the item back to you.
Returns are free of charge only if the item received is different from what was described or there are signs of use that were not reported. This policy is designed to further promote sustainability.
To start the return process, send us an email including your order number. After acceptance, we will communicate the complete procedure.
Please note that you will be responsible for shipping costs and that the item must be in the same condition as when received. It is necessary to make a tracked shipment and provide us with the tracking number.
Returns of orders without a dust bag will incur a surcharge.
If the return shows signs of use that were not originally present, we will not be able to accept your return and will therefore send the item back to you.
Returns are free of charge only if the item received is different from what was described or there are signs of use that were not reported. This policy is designed to further promote sustainability.